Fifteen questions sorted by topic. If yours is not here, message us on WhatsApp and we answer the same day.
Yes. Our salt, compliant with standard NBN EN 973 type A, suits every domestic softener on the market. If you are unsure about your installation, call us and we will check it with you.
Purity and even dissolution. A salt at over 99.6 % sodium chloride, additive-free, leaves less residue at the bottom of the tank and limits the formation of salt bridges, the crusts that block regeneration without anyone noticing.
No. As long as the bags stay closed and dry, salt keeps indefinitely. Five bags take up about half a square metre of floor.
On quality. We picked a salt at over 99.6 % sodium chloride, additive-free, compliant with the European standard. The range will grow with new formats.
Yes, that is the whole point. We carry the bags to your softener, cellar or garage included, as long as the way in is passable. You lift nothing.
We agree a time slot with you by phone. If you would rather we came while you are out and access is possible, just say so: it can be arranged.
Delivery is free within a 30 km radius of our depot. Beyond that, a surcharge of €0.30 per kilometre applies, worked out from your postcode and quoted before confirmation.
We call you back to agree a slot that suits you, Monday to Saturday. If it is urgent, the phone is still the fastest route.
You pay on delivery, by bank transfer or in cash. You receive a proper invoice, VAT included.
Neither. You order when you need to, with no account to create and no direct debit.
Yes, as long as the delivery has not taken place. One phone call is enough. You also have the statutory fourteen-day right of withdrawal.
Yes, we deliver to business customers by the pallet, with terms suited to regular volumes and invoicing excluding VAT.
Count on 5 to 8 bags for a family of four. The 5-bag pack includes the hardness test and the disinfection.
Lift the lid: if the salt has dropped below halfway, or if you can see water above the salt, it is time to reorder.
From 5 bags upwards we measure your water hardness and disinfect the softener at the delivery, with no extra appointment. Worth €25.
On WhatsApp, Monday to Saturday. You can also call: the person who delivers is the one who picks up.